Refund policy
Return and Refund Policy
Last Updated: 17 December 2023
Thank you for shopping with Pop Culture Prints! We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully.
Returns
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30-Day Return Policy: We accept returns within 30 days of the delivery date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
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Conditions for Return:
- The item must be unused, in its original packaging, and in the same condition as received.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error, is not eligible for a return.
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Return Process:
- Contact our customer service team at printpopculture@gmail.com to initiate the return process.
- Please provide your order number and reason for return in your communication.
- We will guide you through the return shipping process.
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Refunds (if applicable):
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 days.
Exchanges
We replace items only if they are defective or damaged upon receipt. If you need to exchange an item, please contact us at printpopculture@gmail.com for assistance.
Non-Returnable Items
Certain items are non-returnable:
- Digital downloads or products with downloadable content.
- Items marked as final sale.
Shipping Costs
Shipping costs for returns are non-refundable. The customer is responsible for paying return shipping costs unless the return is due to our error or a defective/damaged item.
Cancellations
Orders may be cancelled within 24 hours of purchase. Contact us immediately at printpopculture@gmail.com if you wish to cancel your order.
Contact Us
If you have any questions regarding our return and refund policy, please contact us at printpopculture@gmail.com.